In rare cases there are special circumstances in which the host or the guest needs to cancel a confirmed booking . In such cases Cretico may override the Refund Policy (flexible, moderate, strict) and decide the refund. These cases will depend upon the relevant supporting documents, only if they are valid and concern:

 FOR THE HOST:

  • Family death
  • Serious illness of the owner or serious illness of a member of his/her family
  • Natural disaster in the place of the accommodation
  • Political crisis in the place of the accommodation
  • Serious material damages in the accommodation
  • Preservation matters that affect substantially the hosting ability.

FOR THE GUEST:

  • Family death
  • Serious illness of the owner or serious illness of a member of his/her family
  • Natural disaster in the place of the accommodation
  • Political crisis in the place of the accommodation
  • Duty as a jury or a similar civil obligation


We would be happy to help you and answer to your questions, so please, contact us at support@creti.co.