If you, as a guest, want to see all your messages :

1)  Click on the “Messages” icon on the upper -right hand side of the screen and the “Messages” page opens.

2) Click on the drop down and you can choose “All messages” for all the messages, “Unread” for the messages you haven’t opened yet or “Trush” for the deleted messages.

Message status meanings

  • Booking Pending” : You made a prepaid booking request to a host which he has to accept or decline within 24 hours.

  • “Inquiry” : You have sent a message to a host by making an inquiry.
  • “Pre-approved” : The inquiry you have made to a host, has been pre-approved, so now, you can confirm the booking.

  • “Special offer” : The host made you a special offer, after the inquiry you have sent to him, so now, you can accept it and confirm the booking.

  • “Accepted (Payment Pending)” : The reservation is succeeded. This means that the host has accepted your booking request or it’s you who have accepted the host’s pre-approval or special offer.

  • “Declined” : The reservation has not been succeeded. The host has declined either your inquiry or your booking request or he just let it to be automatically declined.  

In order to answer to a message, just click on it and it will open.


We would like to help you and answer to your questions, so please, contact us at support@creti.co.