Generally, Cretico is based on the communication through its platform, so a Cretico user should have a specific behavior when contacting with another user through Cretico’s secure messaging system.
The content of the messages should always agree to
respect and politeness which are essential to every type of communication, so
any message with offensive and abusive content, should always be reported to
The information provided through the messages should
be real and accurate.
number, your e-mail or any other personal data which could lead the
communication out of Cretico platform, should not be given through messages.
Consistency is very important for your communication
through Cretico, so it is expected that you will respond to any message you
receive, even if you don’t want to confirm a booking.
When a host creates his listing, he has to be careful regarding the information he provides in his listing.
The listing’s information should be reliable and
mention all the relevant details, in order the guest to be sure that your
accommodation responds to his demands. So, in order your listing to be
completed, fill in as many listing fields as possible.
The photos you upload should reflect the reality as
well as all the spaces of the villa clearly.
- In the case that a listing has professional photographs taken by Cretico’s professional photographer, you are not authorized to use or exploit them in any way.
For any activities taken place out of the platform, such as bookings or cancellations, Cretico has not any liability and obligation for providing help.
We would be happy to help you and answer to your questions, so please, contact us at firstname.lastname@example.org.