If the check-in date is less than 30 days from the date the reservation is made, you pay at once the total amount of the reservation, else 30% of reservation fees (including service fees) should be paid as soon as a confirmed reservation is made. The rest 70% must be paid at least 30 days prior to the arrival otherwise the reservation will be automatically cancelled. Each owner can choose among three (3) cancellation policies: Flexible, moderate and Strict. You, as a guest, can cancel your reservation after a direct request towards CRETICO.


It should be noted that neither the 30% deposit nor any Cretico service fees are refunded to you, regardless of the cancellation policy being chosen.


The following cancellation policies applies only if you have paid the total cost of the reservation. In particular, the exact content of each available cancellation policy, that the owner can choose is the following:


Flexible

The guest will receive:


  • A 50% refund of the total cost (minus services fees) as long as you have officially cancelled the reservation at least 7 days before the local check in time.

  • A 25% refund of the total cost (minus services fees) as long as you have officially cancelled the reservation from 7 to 2 (not including the 7th day) days before the local check in time.


Note! Nο refund for cancellations within the last 2 days (not including the 2nd day).


 Moderate

The guest will receive:


  • A 50% refund of the total cost (minus services fees) as long as you have officially cancelled the reservation at least 14 days before the local check in time.

  • A 25% refund of the total cost (minus services fees) as long as you have officially cancelled the reservation from 14 to 7 (not including the 14th day) days before the local check in time.


Note! Nο refund for cancellations within the last 2 days (not including the 2nd day).


 Strict

The guest will receive:


  • A 50% refund of the total cost (minus services fees) as long as you have officially cancelled the reservation at least 21 days before the local check in time.

  • A 25% refund of the total cost (minus services fees) as long as you have officially cancelled the reservation from 21 to 14 (not including the 21st day) days before the local check in time.


Note! Nο refund for cancellations within the last 2 days (not including the 2nd day)


We would be happy to help you and answer to your questions, so please, contact us at support@creti.co.