In case that a guest decides to cancel his reservation, a member of Cretico's team will contact you, as soon as possible, providing you the reason of the cancellation after contacting with the guest.
We will try to initiate a conversation
between you and the guest to arrange the refund.
If there is no solution found, the refund will be according to the cancellation policy you have selected for your villa.
Please read Cretico's cancellation policy in order to choose the best option for your villa.
Note: The cancellation has to be done officially through Cretico site in order the above to be valid.
We would be happy to help you and answer to your questions, so please, contact us at firstname.lastname@example.org.